UK Credit

Work tax credit clients must report changes in working hours

During the pandemic, Working Tax Credit clients did not need to say HMRC on short-term temporary reductions in their working hours due to the coronavirus – for example if they were working fewer hours or were on leave. This is one of the many measures HMRC introduced to help those who face uncertainty around their hours.

If a client’s hours of the Work Tax Credit temporarily decreased because of the coronavirus, they were treated as if they were working their regular hours.

Customers don’t have to say HMRC if they restore their normal working hours before November 25, 2021, but from that date, they must do so within the usual period of one month if they do not resume their normal working hours indicated in their request for the Tax Credit Job.

Myrtle Lloyd, HMRCThe general manager of customer services, said:

We introduced this measure last year to help support working families. It is essential that applicants for the work tax credit who have benefited from it update HMRC with their working hours if they have decreased, and they will not return to their normal level before November 25.

Anyone who is no longer eligible for the Work Tax Credit due to a change in their circumstances can apply for other UK government support, including the Universal Credit.

Customers must keep saying HMRC on any permanent change in their situation within a month – for example if they are made redundant, lose their jobs or their hours change permanently during this period.

This will ensure that only those who qualify for the tax credits receive them, otherwise those who do not qualify or owe a lower payment rate will have to repay them later.

Any changes can be easily reported online at GOV.UK, where customers can also check their Work Tax Credit claim details.

If customers receive tax credits they are not entitled to as a result of a change, they will have to refund that money and may also have to pay a penalty if they do not let us know within a period of time. a month.

HMRC also reminds applicants that postcard accounts are being closed. From November 30, 2021 HMRC will stop paying family allowances, guardian’s allowances and tax credits to postal card accounts.

Family Allowance and Tax Credit clients who use postcard accounts to receive their payments will need to notify HMRC their new bank, building society, or credit union account details. HMRC encourages customers to act now so they don’t miss any payments after their postal account is closed. They can contact HMRCtelephone assistance from (0345 300 3900 for tax credits or 0300 200 3100 for family allowances) or use their Personal Tax Account.

More information

Find more information on the Labor Tax Credit.

Customers can get help and additional information about their tax credits:

  • by using our online chat service, going to GOV.UK and searching for “general tax credit inquiries”
  • by tweeting @HMRC customers or post on our Facebook page with general questions
  • by calling the tax credits hotline: 0345 300 3900

The tax credits are replaced by the Universal Credit. Customers cannot benefit from tax credits and universal credit at the same time.

Tax credit and family allowance customers, who use a postcard account to receive their payments, should inform HMRC of their new bank details by November 30, 2021. If they exceed the deadline, their payments will be suspended until a valid bank account is provided.

To find out how to open a bank account, visit Advice for citizens.

HMRCadvice on scams


  • take a moment to think before parting with your money or information
  • do not give out private information or reply to text messages, and do not download attachments or click links in texts or emails that you did not expect
  • don’t trust caller ID on phones – numbers can be spoofed



People can also take the National Cyber ​​Security Center’s 6 Essential Steps to Keeping themselves and their Business Safe Online by visiting

To follow HMRCTwitter press service @HMRCpressoffice.

Leave a Reply

Your email address will not be published.